At MyowCats, we operate under a global dropshipping model, which allows us to offer a wide variety of exclusive products to customers in the United States and Europe.
1. Processing Time
All orders go through an average processing and handling time of up to 5 business days after payment confirmation.
During this period, your order is prepared, packed, and dispatched.
2. Delivery Time
The average delivery time is 15 to 25 business days, depending on the destination region and possible customs delays.
This timeframe starts counting from the date the product is shipped.
3. Order Tracking
Once your order has been shipped, you will receive a tracking code by email to follow the delivery status.
Please note that tracking updates may take 3 to 7 business days to appear in the carrier’s system.
4. Customs Fees and Duties
Shipping costs are already included at the time of purchase, unless otherwise specified in promotions.
In some cases, local customs duties or import taxes may apply depending on the destination country. These charges are the customer’s responsibility.
5. Possible Delays
MyowCats is not responsible for delivery delays caused by external factors such as postal strikes, customs holds, weather conditions, or peak demand periods (e.g., Black Friday and Christmas)
6. Customer Support
If you have any questions or issues regarding shipping, our support team is available exclusively via email at support@myowcats.com
The average response time is up to 3 business days.